What you will work on

Support our customers on their way to net zero, and learn a holistic skillset from stakeholder management through to product development.

As our Customer Success Intern (all genders), you will play a pivotal role in supporting local governments on their path to net zero. In this role, you'll work at the heart of the business, shaping the way we support our customers and how their needs influence our product. You are the link between the two sides, learning what customers need and bringing this to the product team, while helping our customers understand our product and draw the most value from it.

Your challenge:

Joining Ark Climate as a Customer Success Intern means taking on a wide range of impactful responsibilities. Here is a range of potential challenges:

• Enable our customers to reduce emissions: Be the first point of contact for our customers and help them draw maximal value from our product.
• Scale customer success: Design and implement smart processes and tools that help us deliver excellent, scalable, and personalized support across a diverse customer base.
• Learn what our customers need: Identify where our product meets or exceeds our users' expectations, and where it doesn't.
• Turn feedback into action: Gather and analyze customer insights, transforming them into actionable recommendations that inform product development, sales strategies, and go-to-market approaches.
• Collaborate on product delivery: Work closely with our product and engineering teams to bring new features to life and into the hands of our customers.

What you bring along

Your profile:

We're looking for people who thrive on solving complex challenges and are ready to make an immediate impact from day one. Here's what makes you the right fit:

• Versatile skillset: First experience in startups, product, strategy or operations, with a strong ability to adapt and learn quickly.
• Communication skills: You can communicate complex ideas clearly, both in writing and in conversation, and adapt your style to different audiences.
• Analytical mindset: You're comfortable working with data, identifying patterns in customer feedback, and drawing actionable insights.
• Entrepreneurial Spirit: You can thrive in a fast-paced startup setting, embracing limited resources as an opportunity to innovate. Your hands-on approach and proactive mindset make you a natural problem-solver.